XTROSIAN — Terms and Conditions

xtrosian.com.au
Effective Date: 8 April 2026

1. Introduction

Welcome to Xtrosian. These Terms and Conditions ("Terms") govern your access to and use of the Xtrosian platform, website, and services available at xtrosian.com.au (collectively, the "Service"). The Service is operated by Xtrosian ("we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service. Please read them carefully before you begin.

2. Definitions

Certain words and phrases used in these Terms have a particular meaning:

"User", "you", "your" means the individual or entity accessing and using the Service.
"Service" means the Xtrosian platform, website, tools, APIs, and any related services provided at xtrosian.com.au.
"Input" means any content, data, text, files, or information that you submit to or provide through the Service.
"Output" means the documents, content, or other materials generated by the Service in response to your Inputs. This includes but is not limited to Unit Unpacks, Delivery Plans, Session Plans, and other VET-related documents.
"Your Content" means the Inputs and Outputs that are part of your use of the Service, excluding any content we separately own.
"Subscription" means a paid plan that grants you access to the Service for a defined period.
"AI Technology" means the third-party artificial intelligence models, APIs, and related technologies used by the Service to generate Outputs.

3. When and Where These Terms Apply

These Terms apply to your use of the Service, which includes:

The Xtrosian web application and all features accessible at xtrosian.com.au.
Any documents, outputs, or content generated through the Service.
Any communications or interactions you have with the Service, including AI-generated content.
Any API integrations, accounts, or subscription management features provided by the Service.

These Terms do not apply to any third-party websites, services, or platforms that may be linked to or integrated with the Service, unless those third-party services explicitly state that these Terms apply.

4. Who Can Use the Service

To use the Service, you must:

Be at least 18 years of age.
Have the legal capacity and authority to enter into a binding agreement.
Provide accurate and complete information when creating an account or subscribing.
Use the Service only for lawful purposes in connection with vocational education and training or other legitimate professional activities.

You must not use bots, scrapers, automated tools, or any programmatic means to access the Service unless we have given you express written permission to do so.

5. Accounts and Registration

To access certain features of the Service, you must create an account. When you register, you agree to:

Provide truthful, accurate, and current information.
Keep your login credentials confidential and secure.
Notify us immediately of any unauthorised use of your account.
Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate your account at our discretion if we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful activity, or provided false information during registration.

6. Subscriptions and Payments

6.1 Subscription Plans

The Service is offered on a subscription basis. Details of available plans, including features and pricing, are published on our website. We currently offer monthly and annual subscription options. All prices are quoted in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated.

6.2 Payment

By subscribing, you agree to pay the applicable subscription fees via invoice. We will issue invoices for all subscription charges, and you are responsible for ensuring payment is made by the due date specified on each invoice. You must also ensure that your billing details remain current and accurate.

6.3 Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel beforehand. Upon renewal, we will issue an invoice that must be paid to maintain access to the Service. We will notify you of any price changes in advance in accordance with applicable law.

6.4 Cancellation and Refunds

You may cancel your subscription at any time by contacting us via email info@xtrosian.com.au. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods unless required by Australian Consumer Law.

6.5 Usage Limits

Your subscription may be subject to usage limits, including the number of documents you can generate within a billing period. If you exceed your usage limits, you may be required to purchase additional credits or upgrade your plan. Details of usage limits are specified on our pricing page.

Document generation credits and AI Chat access included in your subscription are valid only for the current billing period. Any unused credits will expire at the end of each billing cycle and will not carry over to subsequent months or years.

7. How You Use the Service

The Service is an AI-powered document generation platform designed for the vocational education and training (VET) sector. You submit Inputs, and the Service generates Outputs such as Unit Unpacks, Delivery Plans, Session Plans, and related educational documents.

7.1 AI-Generated Content — Important Limitations

The Service uses third-party AI technology to generate Outputs. While we strive to produce accurate and useful content, you acknowledge and agree that:

AI-generated Outputs may contain errors, inaccuracies, omissions, or incomplete information.
Outputs should be treated as drafts and starting points, not as final or authoritative documents.
You are solely responsible for reviewing, verifying, and editing all Outputs before use.
The Service does not guarantee that Outputs will comply with any specific regulatory, accreditation, or quality standards, including those set by the Australian Skills Quality Authority (ASQA) or state and territory regulators.
Other users may receive the same or similar Outputs if they provide similar Inputs.

You must exercise your own professional judgment and due diligence before relying on any Output. We are not liable for any decisions, actions, or consequences arising from your use of AI-generated content.

8. Code of Conduct

When using the Service, you agree to the following:

Do not use the Service to harm others. Do not use the Service to harass, bully, abuse, threaten, intimidate, or exploit any person.
Do not damage or disrupt the Service. Do not use bots, scrapers, or automated tools, and do not engage in technical attacks, excessive usage, prompt manipulation, or any form of abuse.
Do not violate the privacy of others. Do not use the Service to collect, infer, or share personal or sensitive information about others without their consent.
Do not use the Service to deceive or mislead. Do not use the Service to create or distribute misinformation, impersonate others, or engage in fraudulent activity.
Do not infringe on the rights of others. Do not use the Service to violate any person's intellectual property, privacy, or other legal rights.
Do not create or share inappropriate content. Do not use the Service to generate or distribute offensive, hateful, violent, sexually explicit, or otherwise unlawful content.
Do not do anything illegal. Do not use the Service to break the law, or to assist or encourage others in doing so.

We may block, restrict, or remove any content you submit that violates these Terms. We may also suspend or terminate your access to the Service without notice if we determine, in our sole discretion, that you have breached the Code of Conduct.

9. Ownership of Content

9.1 Your Content

We do not claim ownership of Your Content. You retain all rights in the Inputs you provide and the Outputs you generate, subject to any rights held by third parties (including the providers of AI technology used by the Service).

9.2 Licence to Us

By using the Service, you grant us a non-exclusive, worldwide, royalty-free licence to use, copy, process, store, and transmit Your Content solely for the purposes of operating, maintaining, and improving the Service. This licence does not grant us the right to sell Your Content or to use it for purposes unrelated to the Service.

9.3 Third-Party AI Technology

The Service uses third-party AI models and APIs to generate Outputs. Your use of the Service is also subject to the terms and conditions of these third-party providers. You acknowledge that Inputs you submit may be processed by these third-party services in accordance with their respective terms and privacy policies.

9.4 Our Intellectual Property

All rights, title, and interest in the Service (including its design, code, branding, trademarks, and underlying technology) remain with us. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service in accordance with these Terms.

10. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is available on our website. By using the Service, you consent to our collection and use of your information as described in the Privacy Policy.

You should not submit any information to the Service that you do not want us or our third-party service providers (including AI technology providers) to access or process.

11. Disclaimers and Limitation of Liability

11.1 Service Provided "As Is"

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Service, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.

11.2 No Professional Advice

The Service and its Outputs do not constitute professional, legal, educational, regulatory, or compliance advice. You should seek independent professional advice where appropriate before relying on any Output.

11.3 Limitation of Liability

To the maximum extent permitted by applicable law (including the Australian Consumer Law), we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service. Our total liability to you for any claim arising from these Terms or your use of the Service is limited to the amount you paid to us in subscription fees during the twelve (12) months immediately preceding the event giving rise to the claim.

11.4 Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee or right under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any similar state or territory legislation that cannot be excluded, restricted, or modified by agreement.

12. Indemnification

You agree to indemnify, defend, and hold harmless Xtrosian and its officers, directors, employees, agents, and affiliates from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

Your use of the Service.
Your breach of these Terms.
Your violation of any applicable law or regulation.
Your use, publication, or distribution of any Outputs.
Any content you submit through the Service that infringes the rights of a third party.

13. Our Decisions About the Service

We reserve the right to:

Modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice.
Limit, suspend, or permanently revoke your access to the Service at our sole discretion, at any time and without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or illegal activity, or otherwise misused the Service.
Change the features, functionality, pricing, or usage limits of the Service at any time, with or without notice.
Limit the speed, performance, or availability of the Service as we consider necessary.

If you believe your access has been restricted by mistake, you may contact us at info@xtrosian.com.au to request a review.

14. Third-Party Services

The Service may integrate with, rely on, or link to third-party services, including AI model providers, payment processors, and hosting platforms. Your use of such third-party services is subject to their respective terms and conditions and privacy policies. We are not responsible for the availability, accuracy, content, or practices of any third-party services.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Tasmania, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Tasmania and any courts entitled to hear appeals from those courts.

Before commencing any formal legal proceedings, you agree to first attempt to resolve any dispute with us in good faith by contacting us at info@xtrosian.com.au. We will endeavour to resolve any dispute within thirty (30) days of receiving your notice.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Service, legal requirements, or for other reasons. Unless urgent circumstances require immediate changes, we will publish updated Terms on our website at least thirty (30) days before they take effect. The effective date will be updated at the top of this document.

If you continue to use the Service after the updated Terms take effect, you are agreeing to those updates. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

17. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy and any applicable Subscription terms, constitute the entire agreement between you and us regarding the Service.
Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Notices. We may provide notices to you by email or by posting on the Service. You may provide notices to us at info@xtrosian.com.au.

18. Contact Us

If you have any questions about these Terms, please contact us:

Email: info@xtrosian.com.au
Website: xtrosian.com.au